Cancellation Policy

Last Updated: July 16, 2026

Thank you for using Marketplace.aplikasii.com.

This Cancellation Policy explains when and how orders placed through our Platform may be canceled. By placing an order, you agree to the terms outlined in this Policy.

1. General Policy

Marketplace.aplikasii.com operates as an online marketplace that connects Buyers and Sellers. Order cancellations are subject to the processing status of the order and the policies established by the Seller.

Not all orders are eligible for cancellation.

2. Buyer-Initiated Cancellations

A Buyer may request to cancel an order if:

The order has not yet been accepted by the Seller.
The order has not been processed.
The product has not been shipped (for physical products).
The digital product has not been delivered or made available.

Submitting a cancellation request does not guarantee that the cancellation will be approved.

3. Seller-Initiated Cancellations

A Seller may cancel an order for reasons including, but not limited to:

Product is out of stock.
Pricing errors.
Technical issues.
Inability to fulfill the order.
Suspected fraudulent activity.
Violation of applicable laws or Platform policies.

If a Seller cancels an order after payment has been received, the Buyer will generally receive a full refund.

4. Platform-Initiated Cancellations

Marketplace.aplikasii.com reserves the right to cancel any order if:

Fraud or unauthorized activity is suspected.
Payment cannot be verified.
The transaction violates our Terms and Conditions.
The product violates our marketplace policies.
The order involves prohibited or illegal items.
A technical error affects the transaction.

5. Digital Products

Because digital products can often be delivered instantly, cancellation requests are generally not accepted after:

The download has started.
Access has been granted.
A license key has been issued.
The product has been activated.
Digital delivery has been completed.

Exceptions may be made where required by applicable law or when the product cannot be delivered as described.

6. Physical Products

Orders for physical products may be canceled before shipment.

Once the order has been shipped, cancellation may no longer be possible, and any return request will be handled in accordance with our Return & Refund Policy.

7. Refunds Following Cancellation

If a cancellation is approved after payment has been successfully received, any applicable refund will generally be processed using the original payment method.

Refund processing times may vary depending on the payment provider or financial institution.

8. Abuse of Cancellation Requests

Marketplace.aplikasii.com reserves the right to limit, reject, or suspend accounts that repeatedly submit cancellation requests in bad faith or engage in fraudulent, abusive, or disruptive behavior.