Refund Policy

Last Updated: July 16, 2026

Thank you for using Marketplace.aplikasii.com.

This Refund Policy explains the circumstances under which refunds may be issued for purchases made through our Platform. By placing an order, you agree to the terms of this Policy.

1. General Policy

Marketplace.aplikasii.com operates as an online marketplace connecting Buyers and Sellers. Refund requests are evaluated on a case-by-case basis and are subject to this Policy, our Terms and Conditions, and applicable laws.

Submitting a refund request does not guarantee that a refund will be approved.

2. Eligibility for Refunds

A refund may be granted in the following situations:

1. The order was not delivered.
2. The Seller is unable to fulfill the order.
3. The product received is materially different from its description.
4. The product is defective or unusable upon delivery.
5. A duplicate payment was made for the same order.
6. A payment processing error occurred.
7. The order was successfully canceled before fulfillment.

Additional documentation may be requested to verify the claim.

3. Non-Refundable Items

Unless required by applicable law, refunds will generally not be provided for:

1. Digital products that have been downloaded or accessed.
2. Software license keys that have been delivered or activated.
3. Gift cards or prepaid vouchers.
4. Personalized or custom-made products.
5. Products clearly marked as non-refundable.
6. Purchases where the Buyer simply changes their mind after delivery.
7. Products damaged due to misuse, negligence, or unauthorized modifications by the Buyer.

4. Requesting a Refund

To request a refund, Buyers should contact the Seller or Marketplace support and provide:

1. Order number
2. Reason for the request
3. Supporting evidence (such as screenshots or photos, if applicable)

Refund requests should be submitted as soon as possible after the issue is discovered.

5. Refund Review Process

Each refund request is reviewed individually.

Marketplace.aplikasii.com may:

1. Request additional information.
2. Contact the Seller for clarification.
3. Review transaction records.
4. Investigate suspected fraud or abuse.

The Platform reserves the right to approve or deny refund requests based on the available evidence and applicable policies.

6. Refund Method

Approved refunds will generally be issued to the original payment method used for the purchase.

If this is not possible, an alternative refund method may be offered where permitted.

Refund processing times may vary depending on banks, payment gateways, or other financial service providers.

7. Partial Refunds

In certain situations, only a partial refund may be issued, including but not limited to:

1. Partially fulfilled orders.
2. Minor defects that do not significantly affect usability.
3. Orders where only part of the purchase is eligible for a refund.

8. Fraud Prevention

Marketplace.aplikasii.com reserves the right to deny refund requests where there is evidence of:

1. Fraudulent claims.
2. Chargeback abuse.
3. Misrepresentation.
4. Repeated abuse of the refund process.
5. Violation of our Terms and Conditions.

Accounts involved in fraudulent activity may be suspended or permanently terminated.

9. Chargebacks

Before initiating a chargeback through your payment provider, we encourage Buyers to contact the Seller or Marketplace support to resolve the issue.

Unauthorized or abusive chargebacks may result in account restrictions or suspension.

10. Changes to This Policy

We may update this Refund Policy from time to time.

Changes become effective immediately upon publication on this page together with the updated "Last Updated" date.

11. Contact Us

If you have any questions regarding this Refund Policy, please contact us:

Marketplace.aplikasii.com

Email: support@marketplace.aplikasii.com

Website: https://marketplace.aplikasii.com