Return & Refund Policy

Last Updated: July 16, 2026

Thank you for shopping at Marketplace.aplikasii.com.

This Return & Refund Policy explains the conditions under which returns, refunds, and cancellations may be requested for purchases made through our Platform.

By placing an order, you agree to this Policy.

1. General Policy

Marketplace.aplikasii.com operates as an online marketplace connecting buyers and sellers. Return and refund requests are reviewed based on this Policy and the specific circumstances of each transaction.

Certain products may have additional return conditions specified by the Seller.

2. Eligibility for Returns

A return or refund request may be eligible if:

1. The wrong product was delivered.
2. The product differs significantly from its description.
3. The product arrives damaged (for physical products).
4. The product is defective upon arrival.
5. The order was not delivered.
6. The Seller is unable to fulfill the order.

Requests must be submitted within a reasonable period after receiving the product.

3. Non-Returnable Items

Unless required by applicable law, the following items are generally not eligible for return or refund:

1. Digital products that have already been downloaded or accessed.
2. Software license keys that have been activated.
3. Gift cards or prepaid vouchers.
4. Customized or personalized products.
5. Products marked as non-refundable.
6. Products damaged due to misuse by the Buyer.

4. Return Process

To request a return or refund, Buyers should:

1. Contact the Seller or our support team.
2. Provide the order number.
3. Explain the reason for the request.
4. Submit any supporting evidence, such as photos or screenshots, if applicable.

Additional information may be requested during the review process.

5. Refund Approval

Refund requests may be approved if our investigation confirms that the request meets the requirements of this Policy.

Approved refunds will generally be issued to the original payment method whenever possible.

Refund processing times may vary depending on the payment provider.

6. Shipping Costs

For physical products:

1. If the return is due to a Seller error or a defective product, the Seller may be responsible for return shipping costs.
2. If the return is requested for reasons not caused by the Seller, the Buyer may be responsible for return shipping costs.

7. Order Cancellation

Orders may be canceled before they have been processed or shipped.

Once an order has been fulfilled or a digital product has been delivered, cancellation may no longer be possible.

8. Digital Products

Due to the nature of digital goods, all sales of digital products are generally considered final once:

1. The download has started.
2. Access has been granted.
3. A license key has been delivered.
4. The product has been successfully activated.

Exceptions may apply where required by applicable law or if the product is defective or materially different from its description.

9. Marketplace Dispute Resolution

If a Buyer and Seller cannot resolve a dispute directly, Marketplace.aplikasii.com may review the available evidence and facilitate a fair resolution.

The Platform reserves the right to request additional documentation from either party before making a decision.

10. Fraud Prevention

To protect all users, refund requests may be denied if fraudulent activity, abuse of the refund process, chargeback abuse, or false claims are detected.

Marketplace.aplikasii.com reserves the right to suspend or terminate accounts involved in fraudulent activities.

11. Changes to This Policy

We may update this Return & Refund Policy from time to time.

Any changes will become effective upon publication on this page with an updated "Last Updated" date.

12. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Marketplace.aplikasii.com

Email: [email protected]

Website: https://marketplace.aplikasii.com